Coface

Brokers

Working with Coface

At Coface, we value the role of the broker channel in the business community.
There is no need for brokers to be specialists in credit management, we have a dedicated broker support team who will help brokers secure their client's business and help run the policy afterwards. 

COFACE WINS 'CREDIT INSURER OF THE YEAR' AT ICM AWARDS

Frederic Bourgeois accepts the award on behalf of Coface UK & Ireland

Coface UK & Ireland scooped the prestigious title of Credit Insurer of the Year at the credit industry’s annual awards in London. 

 

A ten-strong judging panel assembled by the ICM concluded that Coface had set the standard in credit insurance over the past year, delivering a high quality service as part of a broad strategic vision; and a proven track record of success in terms of innovative and profitable expansion, commenting that:

"This company shows how even the major players can react and adapt to customer needs, regardless of whether they are Blue Chip or SME. A clear focus on partnerships was evidenced in a high level of client satisfaction."

Credit Insurance Products to meet your clients requirements

Did you know?

Topliner, a product providing non cancellable supplementary insurance cover for existing Coface clients. 

At Coface we support companies no matter what their size, sector or activity, in their own country or abroad. We have a strong international network with a direct presence in 66 countries and through our partnerships we offer credit insurance in 97 countries.

 

Premier Trader - the automatic choice for small and medium, sized enterprises

 

Open Trader  - for complete domestic and international cover 

 

Top Trader - select cover for key customers 

 

Single Buyer - a straightforward policy for a key single customer 

 

Coface Global Solutions - trade risk cover for multi-national business

 

Political Risk Insurance - specialist protection

 

Coface helps companies evaluate and mitigate risks, so that they can make the right decisions at the right time. To do so we provide assessments of countries, sectors, business environment and credit risk. 

Your Contacts in the UK and Ireland

Did you Know

We have in place a Customer Relations Department with specialised staff who will be able to deal with your client queries. 

We want to ensure that out insurance clients receive the highest possible level of service and we recognise the important role that brokers play in ensuring that this level of service is provided. We have regular communication, training and development programmes in place so as to encourage and support brokers.

 

We categorise our business into segments in order to offer a high level of service to all of our clients and to provide clarity regarding who to contact for key aspects of a policy. Our customer relations team is formed of customer relations experts and a credit insurance specialist who have experience in customer service, claims, collections and practical experience in Risk Underwriting. 

 

Your Customer Relation Contacts

 

For any queries related to a Large & Global account please contact:

 

Luke Chapman - 01923 478141
Paul Bolton - 01923 478326

 

large_multinational_uk@coface.com

 

For any queries related to a National account, in the first instance please contact

 

Amy Price - 01923 478382
Nicola Haydon - 01923 478352

 

customer_relations1_uk@coface.com

 

 

For any queries relating to an SME account, in the first instance please contact:

 

Lee Surey - 01923 478140
Sarah Armsden - 01923 478351

 

customer_relations3_uk@coface.com

 

For brokers managing clients in Ireland please contact:

 

Mark Cottingham - +44(0)1923 478368

customer_relations_ireland@coface.com

If you have Coface credit insurance clients, some documentation is needed to enable the effective running of the policy. These forms, together with the documentation needed to refer new business to us are available in our download centre.
 
If you have any queries, or experience difficulties in completing or submitting a form then please contact us on
+44 (0)1923 478111.
 
You can also manage your clients' policy online with Cofanet.
Top
  • English